Tell us what is happening
Call with the boiler make, model and any displayed fault code.
BOILER BREAKDOWNS & DIAGNOSTICS
Get your heating and hot water back.
Boiler stopped working? Speak directly to our team about fault finding, heating failures and urgent repairs.
Direct phone enquiriesDerby · Nottingham · Sheffield · LeicesterClear call-out pricing
QUALIFIED PROFESSIONALS FOR RELEVANT WORKSTRAIGHTFORWARD COMMUNICATIONHOMES · LANDLORDS · BUSINESSES
OUR EXPERTISE
Experienced support when your boiler lets you down
A boiler breakdown can disrupt your entire day. We help homeowners, landlords and property managers arrange fault diagnosis and repairs with an appropriately registered Gas Safe engineer. We explain the next steps before work begins.
✓No heating or hot water
✓Boiler fault codes and lockouts
✓Low or fluctuating boiler pressure
✓Leaks and unusual boiler noises
✓Radiators not heating properly
✓Heating controls and thermostat faults
Practical solutions. Clear communication.
OUR PROCESS
Simple from the first phone call.
No lengthy enquiry forms. Tell us what you need and we'll discuss availability and the next steps.
Arrange an assessment
We discuss availability and the appropriate attendance charge.
Repair options explained
The engineer diagnoses the issue and discusses the repair and price before proceeding.
AREAS WE SERVE
Local help across the Midlands and beyond.
We handle enquiries in Derby, Nottingham, Sheffield, Leicester and surrounding areas. Please call to confirm engineer availability for your postcode.
Explore service areasTRANSPARENT CHARGES
Know the call-out fee upfront.
£49
Attendance fee, charged in addition to work.
£149
Emergency attendance fee, charged in addition to work.
Call-out charges are not deducted from repair or installation costs. Additional work is quoted or discussed before proceeding. For planned servicing and installations, call to confirm the applicable charges.
QUESTIONS ANSWERED
Frequently asked questions
Can you help if I have no hot water?
Yes. Call to describe the symptoms and we can discuss the appropriate next steps.
Do you work on gas boilers?
Gas boiler work is undertaken only by engineers registered and qualified for the relevant appliance and work.
What if my boiler smells of gas?
If you smell gas, do not operate electrical switches or use a naked flame. Leave the area and call the National Gas Emergency Service on 0800 111 999.
NATIONAL PLUMBING GROUP LIMITED
Need help with your boiler?
Call us to explain the issue, check availability and discuss next steps.